(1) These General Accommodation Terms apply to contracts for the rental of holiday apartments for accommodation purposes as well as to all additional services and supplies provided to the guest by the provider. The provider's services are rendered exclusively on the basis of these General Terms and Conditions. (2) Subletting or onward letting of the holiday apartment, as well as its use for any purpose other than residential, is prohibited. (3) The guest's terms and conditions shall apply only if expressly agreed in advance. Deviations from these terms are only effective if expressly confirmed in writing by the provider.
(1) The accommodation contract is concluded once the provider confirms the guest's booking request by phone or in writing (by post, email and/or fax), thereby accepting the booking. (2) The contracting parties are the provider and the guest. If a third party has made the booking on behalf of the guest, that third party shall be jointly and severally liable to the provider together with the guest for all obligations arising from this contract, provided the provider has received a corresponding declaration from the third party. (3) The guest is obliged to verify the booking confirmation for accuracy. If the booking confirmation deviates in content from the booking request and the guest does not raise immediate objections, the content of the booking confirmation shall be deemed contractually agreed.
(1) The provider is obliged to keep available the holiday apartment booked by the guest and to provide the agreed services. The holiday apartment corresponds to the equipment standard of an average rental apartment. The provider only warrants the equipment features expressly promised, but not the subjective quality of the equipment (e.g. ventilation). (2) The guest is obliged to pay the provider's applicable or agreed prices for the use of the holiday apartment and any additional services used. This also applies to services and expenses provided by the provider to third parties at the guest's request. (3) The guest is obliged to provide truthful information about the number of persons occupying the holiday apartment. The holiday apartment is available only for the maximum number of persons stated in the booking confirmation. (4) The agreed prices include VAT applicable at the time the contract is concluded. Prices apply only to the booked length of stay and the specified number of persons. (5) Payment must be made in full prior to arrival, unless a different payment arrangement has been agreed.
(1) The holiday apartment is provided to the guest for the duration of the agreed stay. The guest must treat the holiday apartment with care and observe the house rules. (2) Pets may only be brought along with the prior written consent of the provider. Such consent may be subject to conditions. (3) The guest must immediately report any safety-related defects or damages to the provider. The guest is liable for any damage caused through their own fault. (4) Smoking is not permitted inside the holiday apartments. In the event of violation, the provider may charge a special cleaning fee.
(1) Withdrawal by the guest from the contract concluded with the provider is only possible if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists, or the provider expressly consents to the cancellation of the contract. (2) If a date for free withdrawal from the contract has been agreed between the provider and the guest, the guest may withdraw from the contract until that date without triggering payment or compensation claims by the provider. (3) The following cancellation tiers apply unless otherwise agreed: free of charge up to 30 days before arrival, 50% of the total price up to 14 days before arrival, 100% of the total price within 14 days of arrival. (4) The guest is free to provide evidence that the provider has incurred no damage or significantly less damage.
(1) The provider is liable for its contractual obligations with the diligence of a prudent business operator. Claims by the guest for damages are excluded unless the damage is based on intentional or grossly negligent breach of duty by the provider. (2) Liability of the provider for items and valuables brought into the holiday apartment by the guest is excluded. (3) Claims by the guest become time-barred one year after the start of the statutory limitation period. Claims for damages become time-barred after five years, regardless of knowledge.
(1) The holiday apartment is available to the guest from 3:00 PM on the agreed arrival day (check-in). The guest must vacate the holiday apartment by no later than 11:00 AM on the day of departure (check-out). (2) Key handover takes place by arrangement. The guest is obliged to return the keys upon departure. A replacement fee will be charged in case of loss. (3) If the guest does not vacate the holiday apartment on time, the provider may charge an additional fee for each commenced additional hour.
The personal data provided by the guest is used exclusively for the performance and execution of the contract. Further information on data protection can be found in our privacy policy.
(1) Amendments and additions to the contract, the acceptance of the booking request, or these General Terms and Conditions must be made in writing. Unilateral changes or additions by the guest are invalid. (2) The place of performance and payment is the registered office of the provider. (3) The place of jurisdiction is, to the extent legally permissible, the registered office of the provider. (4) The law of the Federal Republic of Germany shall apply. (5) Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected.
